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Corporate

Distance Sales Agreement

1. SUBJECT OF THE AGREEMENT

The subject of this Distance Sales Agreement is to define the rights and obligations of the Parties pursuant to the provisions of the Consumer Protection Law No. 6502 and the Distance Agreements Regulation, regarding the sale and delivery of the product(s) listed below, which the BUYER has ordered electronically via the website www.espressolab.com and/or the mobile application belonging to the SELLER.

By approving this Agreement electronically, the BUYER accepts, declares, and undertakes that they shall be obligated to pay the sales price of the order, as well as the shipping fee and any additional charges indicated, if applicable.

2. DEFINITIONS

  • LAW: Consumer Protection Law No. 6502.

  • REGULATION: Regulation on Distance Agreements.

  • SELLER: The company providing the product or service, whose information is provided below.

  • BUYER: A natural or legal person who acquires, uses, or benefits from a product or service for purposes that are not commercial or professional.

  • PLATFORM: The website www.espressolab.com and the mobile application owned by the SELLER.

  • PRODUCT(S): Movable goods and digital content subject to purchase.

  • AGREEMENT: This Distance Sales Agreement concluded between the SELLER and the BUYER.

3. SELLER INFORMATION

  • Trade Name: Eslab Kahve Gıda Sanayi ve Ticaret A.Ş.

  • Tax No: 3800537841

  • Address: Tozkoparan, General Ali Rıza Gürcan Cd. Çırpıcı Çıkmazı Sok. No: 2 34173 Güngören / İstanbul

  • Telephone:  444 8 464

  • E-mail: [email protected]

  • Return Shipping Company: The return must be made via the contracted shipping carrier notified to you.

4. BUYER INFORMATION

  • Recipient: #RECIPIENT

  • Delivery Address: #DELIVERYADDRESS

  • Telephone: #TELEPHONE

  • E-mail: #EMAIL

5. PRODUCT INFORMATION SUBJECT TO THE AGREEMENT

  • Product Name: #PRODUCTS

  • Quantity: …

  • Instalments: …

  • Sales Price (VAT Included): #AMOUNT

  • Shipping Cost: #SHIPPING

  • Payment Method and Plan: #PAYMENT

  • Delivery Address: #DELIVERYADDRESS

  • Billing Address: #BILLINGADDRESS

  • Order Date: #ORDERDATE

6. DELIVERY AND GENERAL PROVISIONS

  • The Product shall be delivered to the BUYER’s address within a maximum period of 30 days.

  • The BUYER shall inspect the shipment at the time of delivery, and in case of any damaged or missing items, the BUYER shall have a report issued with the courier.

  • If payment is not made after the delivery of the Product, the BUYER is obliged to return the Product to the SELLER within 3 days.

  • In extraordinary circumstances (such as natural disasters, courier strikes, etc.), the BUYER shall be informed regarding any delays.

  • For out-of-stock products, the SELLER may procure a product of similar quality and price with the BUYER’s approval.

7. INVOICE INFORMATION

  • Name and Surname / Trade Name: #NAMEANDSURNAME

  • Address: #BILLINGADDRESS

  • Telephone: #TELEPHONE

  • E-mail: #EMAIL

  • Invoice Delivery: It shall be delivered together with the order.

8. RIGHT OF WITHDRAWAL

  • The BUYER may exercise the right of withdrawal within 14 days without providing any reason.

  • The notice of withdrawal must be submitted in writing or through the Platform.

  • Following the notice of withdrawal, the BUYER must return the Product within 10 days.

  • The return shipping cost shall be borne by the SELLER if the return is made via the SELLER’s contracted courier company.

  • For corporate purchases, a return invoice must be issued.

9. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

The right of withdrawal cannot be exercised for the following Products:

  • Products prepared in accordance with the BUYER’s special requests or personal needs,

  • Products that are perishable or may expire,

  • Hygiene-related products whose packaging has been opened,

  • Products that, after delivery, are mixed with other items by their nature and cannot be separated,

  • Digital content and computer consumables whose packaging has been opened,

  • Services performed instantly in electronic environment,

  • Services in which performance has begun with the BUYER’s consent before the expiry of the withdrawal period.

10. PERSONAL DATA AND COMMERCIAL ELECTRONIC MESSAGES

  • The BUYER’s personal data may be processed, stored, and transferred in accordance with Law No. 6698 on the Protection of Personal Data (“KVKK”).

  • By granting consent to receive commercial electronic messages, the BUYER agrees to receive promotional and informational communications.

  • The BUYER may, at any time, request the cessation of data processing or the suspension of such communications.

  • The SELLER retains full intellectual property rights over all content available on the Platform.

11. DISPUTE RESOLUTION

  • Consumer Arbitration Boards and Consumer Courts shall have jurisdiction in the resolution of disputes.

  • Applications shall be made based on the monetary thresholds determined annually by the Ministry of Trade.