Terms of Cancellation and Return

CONSUMER RIGHTS & CONDITIONS OF WITHDRAWAL, CANCELLATION AND RETURN

GENERAL:

When you place an order electronically through the mobile application, website ve online store you are deemed to have accepted the Preliminary Information Form and the Distance Sales Agreement presented to you.
The Buyer is subject to the Law No. 6502 on Consumer Protection, the Regulation on Distance Sales Agreements, and other applicable legislation in force regarding the sale and delivery of the purchased Product.
Unless otherwise specified, shipping fees related to the Product shipment shall be borne by the Buyer.
The purchased Product shall be delivered to the person and/or entity at the address specified by the Buyer within the legal period of 30 days. If the Product is not delivered within said period, the Buyer may terminate the Agreement.
The Product must be delivered complete, in conformity with the qualifications specified in the order, and accompanied by documents such as the warranty certificate and user manual, if any.
In the event that it becomes impossible to sell the Product, the Seller is obliged to notify the Buyer in writing within 3 business days from the date of becoming aware of the situation. The Product price must be refunded to the Buyer within 14 days.

IF THE PURCHASE PRICE OF THE PRODUCT IS NOT PAID:

If the Buyer fails to pay the purchase price of the product or if the payment is cancelled in bank records, the Seller’s obligation to deliver the Product shall cease.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

If, after the Product has been delivered, it is determined that the credit card used for payment by the Buyer was unlawfully used by unauthorized persons and the purchase price is not paid to the Seller by the relevant bank or financial institution, the Buyer shall be obliged to return the Product within 3 days, with the shipping costs borne by the Seller.

FAILURE TO DELIVER THE PRODUCT ON TIME DUE TO UNFORESEEABLE CIRCUMSTANCES:

If the Product cannot be delivered on time due to force majeure circumstances that could not have been foreseen by the Seller, the Buyer shall be informed accordingly. The Buyer may request the cancellation of the order, replacement of the Product with a similar one, or postponement of the delivery until the circumstances preventing delivery are resolved. In the event of cancellation of the order:

- If the payment was made in cash, the paid amount shall be refunded in cash within 14 days from the cancellation.

- If the payment was made by credit card, the refund shall be processed through the bank within the same 14-day period; however, the time for the refund to be reflected in the Buyer’s account may take 2–3 weeks.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:

The Buyer shall inspect the goods or services subject to the Agreement prior to accepting delivery. The Buyer shall not accept Products from the shipping company that are dented, broken, torn, or damaged in their packaging. Once the Product is accepted upon delivery, it shall be deemed to have been received in good condition. The Buyer is obliged to diligently protect the Product after delivery. If the right of withdrawal is to be exercised, the Product must not be used. The invoice must also be returned together with the Product.

RIGHT OF WITHDRAWAL:

The Buyer may exercise the right of withdrawal from the Agreement without providing any reason and without assuming any financial liability, by notifying the Seller through the contact information below, within 14 (fourteen) days from the date of delivery of the purchased Product to the Buyer or to the person/entity designated by the Buyer.
Seller’s Contact Information for Withdrawal Notification:

Company Name / Trade Name: ESLAB KAHVE GIDA SANAYİ VE TİCARET ANONİM ŞİRKETİ
MERNİS No / Tax No: 3800537841
Address: TOZKOPARAN MAH. GENERAL ALİ RIZA GÜRCAN CAD. NO: 2 GÜNGÖREN/ İSTANBUL
E-mail: [email protected]
Telephone: 444 84 64

RIGHT OF WITHDRAWAL PERIOD:

If the purchased Product is a service, the 14-day withdrawal period shall commence as of the date the Agreement is executed. If the performance of the service has begun with the Buyer’s explicit consent, the right of withdrawal may not be exercised.
Any costs arising from the exercise of the right of withdrawal shall be borne by the Seller.
To exercise the right of withdrawal, a written notification must be sent to the Seller by registered mail with return receipt, fax, or e-mail within 14 days, and the Product must not have been used in accordance with the section “Products for Which the Right of Withdrawal Cannot Be Exercised.”

EXERCISE OF THE RIGHT OF WITHDRAWAL:

When the Buyer exercises the right of withdrawal, the Product must be returned to the Seller via the Seller’s contracted shipping company within 10 days at the latest. Upon receipt of the Product by the Seller, the purchase amount shall be refunded to the Buyer within 14 days, using the same method of payment as the original transaction. The invoice delivered together with the Product must be returned during the refund process. For corporate purchases, a return invoice is required.

As long as the return shipment is made using the shipping company contracted by the Seller as stated in the Preliminary Information Form, the shipping cost shall be borne by the Seller. If the Seller’s contracted shipping company does not operate in the Buyer’s location, the Buyer may return the Product using any shipping company, and in such case, the shipping cost shall still be borne by the Seller. However, if the Buyer chooses to use a different shipping company despite availability of the contracted company, the shipping cost and any damages that may occur to the Product during transport shall be under the Buyer’s responsibility.

If the value of the Product decreases or the return of the Product becomes impossible due to a fault attributable to the Buyer, the Buyer shall be obliged to compensate the Seller for the loss in proportion to the Buyer’s fault. However, the Buyer shall not be held liable for any changes or deterioration in the Product resulting from proper use of the Product during the withdrawal period.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

The right of withdrawal cannot be exercised for the following Products:

Products prepared in line with the Buyer’s requests or personal needs, which are not suitable for return.
Bottom parts of underwear, swimsuits and bikini bottoms, cosmetic products, and single-use items.
Products which are liable to deteriorate quickly or are likely to expire before the withdrawal period ends.
Products whose packaging has been opened after delivery and which cannot be returned due to health and hygiene reasons.
Products that are mixed with other items after delivery and cannot be separated due to their nature.
Periodicals such as newspapers and magazines, except for those provided under a subscription Agreement.
Services performed instantly in electronic environments or digital content delivered instantly to the consumer.
Audio or video recordings, books, digital content, software programs, data recorders and storage devices, and computer consumables (whose packaging has been opened).
For services where the performance has begun upon the Buyer’s explicit consent, the right of withdrawal may not be exercised.

Cosmetic and personal care products, underwear products, swimsuits, bikinis, books, software and programs that can be copied, DVDs, VCDs, CDs, tapes, and stationery consumables (such as toners, cartridges, ribbons, etc.) may only be returned if their packaging has not been opened, they have not been tested, altered, or used.

DEFAULT AND LEGAL CONSEQUENCES:

If the Buyer falls into default despite having made the payment by credit card, the Buyer agrees to pay interest and any associated expenses in accordance with the credit card agreement concluded with the card-issuing bank. The bank may initiate legal proceedings and demand any incurred expenses from the Buyer. Additionally, the Buyer shall be liable to compensate the Seller for any damages suffered by the Seller.